Weather Delays

Last Updated: January 19, 2024

 

Weather-Related Shipping Delays

• In cases of extreme cold or freezing weather conditions, we reserve the right to delay shipments to ensure the integrity of the snow globes.
• Freezing temperatures can cause damage to the snow globes, and we aim to prevent such occurrences by monitoring weather conditions closely.

Acknowledgment of Potential Delays

By placing an order, you acknowledge that there may be shipping delays due to freezing weather conditions. These delays are necessary to ensure that your snow globe arrives in excellent condition.

We will make every effort to notify you of any delays and keep you updated on your shipment's status.

Despite our best efforts, we cannot control weather conditions and thus cannot guarantee that freezing will not occur during transit.

Customers should be aware of the weather conditions in their area and understand the risks of ordering snow globes during colder months.

Refund and Replacement Policy

In the event that a snow globe arrives damaged due to freezing, please contact us within 7 business days for a refund or replacement.

Contact Information

For any questions or concerns regarding our shipping policy or your order, please contact us at info@dementedpenguins.com