Frequently Asked Questions

Everything is designed in-house in our Brooklyn studio.

Manufacturing takes place in China.

We know, we know -- you don't like to buy things made in China. We're working on it; our goal is to move production to the U.S. as soon as we can afford it. SO BUY MORE SNOW GLOBES.

The interior is made from resin, which is hand-painted.

The glass globe is filled with purified water, glycerin, and a tiny but of ethylene glycol (anti-freeze) to help keep it from freezing. BUT they are for indoor use only and should not be kept below freezing temperatures.

The snow is made from unicorn dandruff.

No.

Any glass cleaner will do the trick.  Just be careful handling it, butterfingers.

No.  Would you give a child a Faberge egg?

These are not toys.

What an odd question; why would you do that??

No.

Nor can you keep it outside in freezing temperatures.

It  👏  Will  👏  Break 👏

No. The water inside is over the maximum allowed limit for carry ons.

You would have to put in your checked luggage, in its original box if possible, but we are not responsible for breakage if you do this.

At the end of the day, it's still a breakable container filled with liquid. Handle it like you would a giant crystal egg filled with acid.

Yes. But because of the work and manufacturing involved, we have a minimum order of 300 pieces per design.

Please contact us for more information.

Do not place the globe in direct sunlight.  This can, over time, discolor the liquid inside.   

It could also cause a fire created by the magnification effect through the globe.

While this may sound like a cool party trick, it would destroy your globe, and probably your house.  And cat.

Domestic USA orders offer free Standard shipping (3-5 business days).  If you need it sooner, you will have the option to upgrade to Express shipping (1-2 business days) at checkout.

We use a variety of shipping services, such as UPS, Fedex, USPS, and DHL.

For international orders, we do the best we can to offer several affordable shipping options.  Please keep in mind YOUR ARE RESPONSIBE FOR ANY DUTIES AND TAXES IN YOUR COUNTRY.  If we can, we try to show you at checkout what the ESTIMATED duties will be, but ultimately this is your responsibility.   We currently do NOT collect duties upfront for you (also known as DDP).

We tried, but after too many lost packages we stopped.  If you are outside of the US and can't live without one of our weird snow globes, contact us and we'll talk.

Contact us immediately.

If there is any damage to the packaging please take photos; we will need this for the damage claim.

The snow globe itself comes in a chic black gift box.

This is shipped to you inside a standard, plain brown box.

We ship from a place where we don't end a sentence with a preposition.

We use a fulfillment warehouse located in Salt Lake City, Utah.  So if you receive a notice about a package coming from Utah, it's most likely your cool AF new snow globe.

Our office is located in Williamsburg, Brooklyn.

How ungrateful!

Ask the person who gave it to you If it was purchased through a retailer; if so, you will need to return it there, according to their return policy.

If purchased through our webstore, we can accept a return if it is sellable condition and in its original packaging. But, the refund will go back to the form of payment used to make the purchase.

For more information, please refer to our REFUNDS page.